What is the Multiple Listing Service (MLS)?

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The Multiple Listing Service (MLS) is a dedicated database for brokers and agents to input listings for sale. The MLS allows agents to cooperate among themselves and serves as an engine to market their listings properly. All the data obtained from agents / brokers is also exported to different websites for the general consumer to view.

Pacific West Association of REALTORS® has an MLS Department as a Benefit to ALL PWR Members / Subscribers assisting them with all their requests regarding listings and/or questions they may have in general.

It is important that all agents / brokers comply with the CARETS MLS Rules and Regulations so we can maintain the reliability and integrity of the data in the MLS, which is the most valuable tool available for Real Estate Agents. The MLS Data is the driving force that helps agents sell their properties in a fast and effective manner. The MLS data is also utilized to form comps, which helps attracts prospective clients to conduct business/transactions with Real Estate Agents. It is also described in the Code of Ethics that Real Estate Agents must comply at all times with the CARETS MLS Rules and Regulations to conserve the highest standards in the industry.

Top 5 Violations and How to Avoid Them

  1. Auto Sell Status Violations
    When changing the status of a listing to Backup or Pending, the listing Agent is required to enter an Estimated Close of Escrow date. If the listing’s Estimated Close of Escrow date is not extended or if the listing’s status is not updated within 5 days of the Estimated Close of Escrow date you entered, the CRMLS Matrix platform’s Auto Sell rule will automatically change the listing’s status to Auto Sold (S*).

    To avoid this violation, you must properly manage your listing’s Close of Escrow date and/or listing status within 2 business days of the Estimated Close of Escrow date you entered. For complete details on listing status definitions and the timeframe allowed for inputting changes in the MLS, refer to Section 10: Reporting Sales and Other Information to the MLS of the CARETS Standardized Rules and Regulations.

  2. Listing Status Violations All listing status changes must be input into the MLS within 2 business days of the change. To avoid this violation, update your listing’s status within 2 business days of the change in status. For information on how to update your listing’s status, refer to “Updating Listing Status” in the Matrix Listing Management manual. For complete details on listing status definitions and the timeframe allowed for inputting changes in the MLS, refer to Section 10: Reporting Sales and Other Information to the MLS of the CARETS Standardized Rules and Regulations.

  3. Property Description Violations
    Information entered in the Property Description field shall only relate to the marketing, description, and condition of the property. This area can also include specific terms to or exclusions from a sale (or lease), legally required statements, and description of Type of Sale (such as Standard Sale, Short Sale, Foreclosure, and Bank Owned).

    To avoid this violation, do not enter contact information, open house information, occupancy information (such as vacant), showing instructions, or compensation information in the Property Description field. For information on how to modify your listing, refer to “Modifying Listing Details” in the Matrix Listing Management manual. For complete details on the types of information allowed, refer to Section 12.5: Misuse of Remarks and Media of the CARETS Standardized Rules and Regulations.

  4. No Listing Photo Violations
    At least one photo or graphic image accurately displaying the exterior of the listed property is required to be posted on the MLS within 5 days of submission of the listing in all categories other than Lots and Land.

    To avoid this violation, add at least one photo or graphic image that accurately displays the exterior of the listed property within 5 days of listing input. For information on how to add a photo to your listing, refer to “Adding Photos to Your Listing” in the Matrix Listing Management manual. For complete details on listing photos, refer to Section 11.5: Photographs on the MLS of the CARETS Standardized Rules and Regulations.

  5. Inaccurate APN Violations
    Entering an inaccurate APN number for your listing is a violation of Section 8.3: Accuracy of Information; Responsibility for Accuracy of the Standardized Rules and Regulations.

    To avoid this violation, always populate your listing’s APN using the Fill From Tax feature in the CRMLS Matrix platform. For information on how to auto-populate your listing’s APN from tax data, refer to “Importing Tax Data” in the Matrix Listing Management manual. For complete details on listing accuracy, refer to Section 8.3: Accuracy of Information; Responsibility for Accuracy of the CARETS Standardized Rules and Regulations.