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Supra Information
Supra Active Key Pacific West Association of REALTORS® is proud to offer the

NEW Supra ActiveKey in January of 2008

Receive all the information you need, when you need it and where you need it. You may choose the NEW ActiveKey, or have us add eKEY software to your PDA or Smartphone.

Some of the features:

  • Wireless updates continuously and automatically
  • No more cradles
  • Seamlessly connects across all cellular towers
  • Read KeyBoxes at listing
  • Opens KeyBoxes in areas without cell coverage
  • Flashlight illumination for dark doorways
Please watch for future communications regarding the NEW Supra ActiveKey exchange dates and times.

For additional information on the NEW Supra ActiveKey, download the Active Key Brochure below.

Supra Active Key Brochure
Supra Active Key Facts
Supra Active Key Troubleshooting

Supra E-Key
Supra E-Key Updating you're Supra Key

There are 3 methods of obtaining a Supra E-Key Update Code:
    If you have access to a Display Key Cradle you may:
    1. Place your key in the cradle or connect your PDA to your computer with an active internet connection.
    2. Select the e-sync application on your PDA.
    3. You will have two options here:
      1. Update key only,
      2. Update key and MLS information
    4. Select option 2 to update both the E-key and MLS Information.

    NOTE: Option 1 is much faster due to the fact you are updating the key. The MLS information in your e-key will not be up-to-date by selecting option1. Your key will connect to supra and update.

    If you do not have access to a display key cradle:

    Call KIM VOICE (Supra's automated telephone system) at: 888-968-4032

    Instructions:
    1. You will be prompted to enter your 3 digit area code.
    2. You will then be prompted to enter you key number, pin number, and the # key.
    3. The system will generate an update code for you, make a note of it.
    4. To enter the code into your key you will need to select the E-Key application in your PDA. Here you will see a notification letting you know that your key is expired. Press the OK.
    5. You will get a screen asking if you would like to enter a code to update your key, select yes.
    6. A keypad will appear. Enter the code here and press OK. Your key will prompt you once it has updated.

    Instructions:
    1. Click on the Icon labeled "LOG ON TO KIM"
    2. Select "CA-Pacific West AOR" from the dropdown list of associations.
    3. Select the "Agent Log in" option
    4. Enter your key number and pin number in the appropriate fields and then log in.
    5. Once logged in, select the option to update key from the menu on the right side of the page.

    To enter the code into your key you will need to access the menu in your key by pressing the "ENTER" button.
    Scroll down the menu until key displays the option that reads "INPUT UPDATE OR CBS CODE". Press the "ENTER" button.
    Select option 1 by pressing the number 1 on your keypad.
    Enter the update code using your keypad and press the enter button once you have finished. Key will indicate the update was successful.

    NOTE: You may only obtain one update code in between e-syncs. This means you cannot receive 2 consecutive update codes, regardless of the elapsed time. After receiving an update code, the next time you update your key; it must be done through a Cradle (see cradle instructions).

    Supra Tech Support: 877-699-6787
More Information on E-Key

Supra E-Key Description
Supra Compatible Phones

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Supra i-Box Information
Supra i-Box Supra iBox Cost

REALTOR® Member Price $96.20 +Tax

Non-Member Price $103.60 +Tax

Order a Lockbox Today!

PWR offers 3 convenient options for ordering your Supra iBox systems.
  1. Order Online
    PWR Mart REALTOR® Store
    Log in using your MLS IDs.

  2. Order By Phone
    Call 714-245-5500 today to place your order.

    Hours:
    Mondays 8:30am-5pm
    Tuesday - Friday 8am-5pm

  3. Order at PWR Office
    Purchase your Supra iBox and any other items you may need from our REALTOR® store.

    Hours:
    Mondays 8:30am-5pm
    Tuesday - Friday 8am-5pm

More Information on Supra i-Box

Supra iBox Description

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Frequently Asked Questions
Where can I use my Supra Key or Lockbox?

Your Supra Key obtained through PWR will enable you to access all areas covered by SoCalMLS as well as the following regional MLS's:

How do I cancel my Supra Key?

To cancel you're Supra key you MUST come into the association to complete the required cancellation paperwork. You MUST bring your key and cradle with you.

How do I Transfer a Supra Key?

Transferring to any of the following regions does not require you to come into PWR.
  • SoCalMLS
  • MRMLS
  • ITECH

If you are transferring to a region that is not listed, you MUST come into PWR and fill out the necessary key cancellation paperwork.

How do I contact Supra Technical Support?

Technical Support, Call Supra at 877-699-6787.

Additional Information is also available at www.supraekey.com
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© Pacific West Association of REALTORS® 2006 - 2009. All Rights Reserved.
1601 East Orangewood Ave. Anaheim, CA 92805    tel 714.245.5500    fax 714.245.5599