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Arbitration Program
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All PWR members are required to settle their monetary disputes (usually a commission issue) through the use of our
Arbitration program. Members submit to PWR an arbitration request including a detailed summary of the events and pay
a $500 filing fee. We then begin the process and contact the Respondent for their response. A hearing will be scheduled
and three panel members from our list of 80 qualified Professional Standards Committee members (all volunteers) will be
selected to hear your case and come to a conclusion. Before beginning any arbitration proceedings, we first strongly
encourage members to settle their dispute through voluntary mediation, also available through our association.
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Commission Disputes ($500 Filing Fee)
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Member-to-member disputes
Both the Code of Ethics and Arbitration Manual require members to arbitrate certain disputes with certain members and clients.
For example, if two members are in a dispute over a commission issue or if there is a dispute between a listing agent and the seller,
these are the types of cases we can process. The filing fee for the complainant is $500. This is considered a filing fee and non-refundable
but you may submit your costs to the panel and they will take your filing fee into consideration when determining the award. You may use
an attorney for arbitration but the association must be notified at least 15 days prior to the hearing. All brokers must be named in the
arbitration since commissions are paid to the broker.
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Requirements
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An arbitration must be filed within 180 days from close of escrow. However, if the transaction has not closed (and never will), then
it is 180 days from the time the facts giving rise to the dispute occurred. If you prefer to mediate the dispute (and all parties agree),
the cost for mediation between two members is $250
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Procedure
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Once a complaint is filed, the association will contact the other parties and request their response. All parties will come to the
association for a hearing to present and prove their case to the panel (the respondent also has the right to invoke arbitration by
counterclaiming). After the hearing, the parties are dismissed. The panel will deliberate and issue an arbitration award which is
then mailed to both parties.
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Questions? Call the PWR Professional Standards Department 714.245.5500
Review the forms below to file your request for arbitration.
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| Arbitration Program Forms |
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