How do I file a Complaint?
Complete a Disciplinary Complaint form, write a summary of your issues and determine which Code of Ethics you want to charge against the agent.
What action can PWR take against the agent?
It will be up to the Panel. It may include a letter of warning, a fine, education requirements, suspension of MLS Service and Notification to the D.R.E.
Can you revoke a real estate agent’s license?
No, only the Department of Real Estate can revoke a real estate license. Visit www.ca.gov for more information.
I sent a letter cancelling my listing but the agent won’t release me from the contract. Why?
A listing Agreement is a two party cancel. The broker must be in agreement to cancel the listing.
If I file against a REALTOR® with PWR, will the complaint be made public?
The complaint you file with our association will be kept confidential. It’s not for public record.
What if the escrow company won’t release my deposit?
The buyer and seller must be in agreement to cancel a sale. If one party refuses, to sign for cancellation, you can file for mediation with PWR.
What do I do if the other agent is refusing to pay the full commission offered in the MLS?
First speak with the Agent’s Broker, if that is unsuccessful, you can file an arbitration at PWR.
What if want to file a complaint against an agent but I don’t want him to know who filed?
You can file an anonymous complaint with PWR if the facts support the complaint.
What if the agent is not calling me back or giving me any paperwork?
Contact PWR Pro Standards Department and we will put you in touch with an Ombudsman who can attempt to resolve the issue.