Our Professional Standards Department
is here to assist you with many difficult issues you may have with one of our members or disputes between a buyer & seller.
If you have an immediate need to have an issue resolved, you may be able to utilize the services of an Ombudsman
. This is an attempt by one of our experienced brokers to solve your dispute by phone in a timely manner.
An Ethics Advocate
is also available to help you write up your complaint, respond to a complaint and they will even attend the hearing with you to help present your case to the panel.
When you see a flyer or other type of complaint that can stand on its own, this would be the time to file an Anonymous Complaint
and not attend a formal hearing. All anonymous complaints must meet certain criteria in order to be processed.
Sometimes if the complaint is larger in scale and you feel the Code of Ethics has been compromised, you can file a formal Ethics Complaint
and attend a hearing to present your case. The hearing panel can then impose a Disciplinary action against the agent.
Sometimes a buyer and seller have a dispute regarding a deposit or a disclosure issue, according to the RPA, that dispute is required to be mediated before going to Arbitration or Court. PWR has an excellent and low cost Mediation Program
Our Arbitration Program
is in place when two REALTORS have a dispute regarding a commission. The facts are presented to a panel and the panel makes the final decision issuing a legal binding award if appropriate.